JAYO's Return and Refund Policy

At JAYO, your satisfaction is our priority. We want you to love every purchase with us. If, for any reason, you are not completely satisfied with your order, we are here to help.


  • Timeframe: You have up to 7 days from the date of receipt to request the return of an item.
  • Item Condition: The product must be unused, in its original packaging, and in the same condition as received.
  • Return Process: Contact our customer service to initiate the return process.


  • Processing: Upon receipt of the returned item, we will conduct an analysis to ensure it complies with our policy. We will then process the refund to the original payment method.
  • Refund Time: Refund time may vary depending on the payment method and banking policies, but we will strive to make it as prompt as possible.

Non-Returnable Items

Some products may not be eligible for return due to hygiene reasons or personal use. Please check the product description before purchasing or contact us for clarifications.


Currently, we do not facilitate direct exchanges. If you need a different item, we suggest you process the return and make a new purchase.

This return and refund policy applies exclusively to purchases made on JAYO's online store.

For further details or assistance, contact us through our customer service.